5

good service and professional , friendly service folks....

5

I have let no one but you touch, six cars now I believe.....I love your service. I trust and depend on you completely. I have even had you evaluate cars before I chose to buy them. Thank you for all you do.

5

Service was wonderful.! I even locked keys in my car that Ed's Car Care loaned me and they came to my house to unlock it.! Who does that these days? Thanks for the wonderful service

Thank you for trusting us with your car. We are glad your visit went well. We look forward to taking care of your future service needs.

- Ed's Car Care Center
5

Dear Ed, I appreciated the work your team did for me and I appreciated the personal time I had with you as you transported me. My only feedback is related to cost. The primary reason I talked my wife into going somewhere other than the dealer for service work was because of cost and how dealerships "pad" the bill with extraordinary and unnecessary costs (e.g.shop supplies). I wasn't going to complain, but since you are asking for feedback, I thought I should give it. Specifically, I was charged 8.70 for a road test which I would deem unnecessary when I just had spark plugs and oil change. I'd at least recommend you might give the customer the option whether they wish to pay for a road test or not. Also, I'd recommend that with the cost for the diagnostic work for my electrical problem it would be good to tell the customer that they will be billed for the diagnostic time prior to the work. Maybe I'm just used to the "good ole days" when such diagnostics were provided at no charge. However,we would have wanted to have the dealer address the electical problem had we known up front that we may pay $26 and still not have an answer. I hope this is helpful to know what customers may be thinking....but I hate complaining....And really, other than that, I am really impressed with your business and I plan to keep coming for at least my general service work.

Thanks for the feed back. I will get in touch with you and we can go over some of your concerns. We thank you for allowing us to service your cars.Ed

- Ed's Car Care Center
5

Ed's Engines was very helpful. They picked up my car, did the service, and brought it back to me. I was very appreciative that I did not have to miss any work time in order to get my service done. The guys are always friendly and helpful. Thank you!!!

If you need anything else, please give us a call. Thanks!

- Ed's Car Care Center
5

Ed's was a refreshing experience. I think most auto repair shops would have told me I needed to replace my windshield wiper motor. Ed's just repaired the existing one. Probably saved me $200 or more.

I'm glad we could get your wipers going without too much trouble. We look forward to seeing you again!

- Ed's Car Care Center
5

I went to Ed's and told them I was there because of 2 things... their advertizing on WFCV and their missions statement . Neal says 'do you mean this mission statement"? There it was on the wall! They worked us in very quickly and let me use a car all day until mine was done. I appreciate Thanks Ed's... we will be back when we have a need!

5

I don't know how many years I have been coming to Ed's. But, I believe it is through half a dozen cars, or so. I am always treated well. I give the guys a hard time I am sure, as I am poor, and can't do all the repairs I need to immediately. I have to spread them out as I can. But, they still treat me kindly , and take good care of me and my car. What more could I ask for.I feel Blessed to have found a place that treats a woman fairly and kindly. I would be lost without you! God Bless!

Thank you for trusting us with your Honda. We look forward to having you visit again.

- Ed's Car Care Center
5

Schaefer's Indiana Turf Is a local family owned business here in fort wayne In. At Schaefer's we made the swith to Ed's car care beacuse they are honest,they go the extra step for you and you can always trust them to get the job done right. So make the right choice and go to Ed's Car CareThanks Ryan Schaefer

Thank you Ryan. We look forward to working with you again in the future.

- Ed's Car Care Center
5

The staff was great. I went in for an oil change and, unlike the dealership, did not come back with a long list of things that needed to be done "right away." They did tell me some things to watch for, but gave me a time frame to repair the issues. I was in and out quickly.

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