First impressions are the most important. I have to say, I was addressed in a very polite and professional manner. In my personal experience, I've been met with impatience or being belittled for not knowing much about cars. But that was not my experience here. I was treated with respect and my questions were answered thoroughly with patience and kindness. After I dropped my car off, one of their drivers took my daughter and me home so that we didn't have to pay for an Uber. Now... I stopped by my car to get a few things and, out of force of habit, I took my keys with me. One of the mechanics called and mentioned they were missing the keys, to which I remembered I took them by mistake. I was already at my second job and couldn't give them up that day, but he offered to pick them up. He ended up stopping by to get a spare key from my wife and got to work. They did NOT have to give me a ride and did NOT have to pick up the keys from my wife. Taking the keys with me was MY mistake, but they were just cool with everything and went above and beyond. I'll be back in a couple weeks to get an inspection on my brakes. Their kindness alone has earned a permanent new customer. 6 out of 5 stars.