4

Very informative.

5

James said the staff was very professional, quick and he was very pleased.

5

Spoke with Brenda. She said they have had success at this business at all times.

5

Shows a high interest on the customer satisfacción , taking time to explain to the customer what the problem consist of and some of the future outcome if the problem is not resolved as soon as posible

5

Appreciate all you have done for us and our vehicles over the years!

5

I was having issues with my Prius during multiple required road trips. I got in & diagnosed same day. Got suggested repairs done by noon next day. Pretty great for a complicated car. The 'Care' in their name says it all.

5

I can trust Ed's Car Care and have used their service for a number of years. I do wish they would have gone ahead and replaced a bulb instead of listing the need for future service. That was possibly done because the truck does need a lot of further service at this time. I appreciate the list of items that need attention and especially cost estimates for those items. Thank you.

5

I recently moved back to Fort Wayne and needed a place to have my vehicles serviced. Out of convenience I used franchise/chain store repair shops and did not have good experiences. The repair shop I used faithfully where I lived previously was awesome. They did not try to fix things that weren't broken and were very fair on their pricing. I began to look for that in Fort Wayne. Because of our move, we got a flyer in the mail for Ed's Car Care Center and I decided to give them a try. I'm glad I did. Alex is friendly and very knowledgeable. She took the time to listen to my concerns and when I came in the following day for my appointment, she introduced me to the owner who also spent a few minutes getting to know me. He assured me that if I ever needed anything, that I could reach out to him directly. When my car was finished, Alex went over everything with me and noted a few things to keep an eye on. The process was easy and efficient. The fact is I am not a mechanic. I don't want to be a mechanic. What I want is to be treated fairly, charged accordingly and not feel like I am being taken advantage of. If my first appointment is indicative of how Ed's does business, they will have a loyal customer from now on.

5

Orie said the staff took really good care of him.

5

James said the business is trustworthy and they follow up on their work. They are always on time and he would refer them to others.

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