Spoke with Calvin's wife. She said they have been going to the business for a good many years now. They were surprised that on the last visit, they were told that the vehicle has been fixed and they were told that the vehicle was pulling. She stated that when did pick up the vehicle they could feel that it was not fixed because they could feel the pulling. They called the business and were told to bring it back. They did and the staff were able to fix the pulling and the vehicle is now driving very well.
Hi! Thank you for taking the time to leave us a review! We appreciate you and your business! The Solara needs tires- and bad tires will definitely affect the drivability of a car as well as introduce pulls, and drifts not caused by being out of alignment. In your case, the alignment was performed to manufacturer specifications and the technician noted that the proper way to repair the car was to replace the tires, then have the alignment done. We went ahead and adjusted the alignment to minimize the pull for you. To do the repair properly though, you would really need to get new tires. When you get the tires replaced we would be happy to reset the alignment at no charge to the exact manufacturer specifications. Hopefully, that clears up why we were recommending tire replacement discovered by the suspension inspection. Thanks again for allowing us to service your car!!!
- Ed's Car Care Center