Category Archives: What Customers Should Know

How Much Does It Cost? (Variations in Vehicle Repair Costs)

Ever wonder why it costs so much more to fix a similar problem in two different vehicles? Let's say you now own an SUV and before that, you owned a car.  Your SUV's air conditioning system needs a new evaporator, but the cost for the new one is way more than you remember it was for your car.  How can there be that big of a difference?

There are many reasons.  For one thing, vehicles aren't all the same.  Yes, they have engines and steering wheels and suspensions, but engineering and design can vary widely among different styles and brands. 

In the case of replacing the evaporator, the one in your former car may have been located in a spot where the technician could get to it easily.  Plus, the part may have been less complicated and, therefore, cheaper.  Your SUV may require the entire dashboard to be removed with special tools to detach the a/c lines from the evaporator.  Plus, since it is supplying cool air to a bigger cabin, it may be more complicated; the part itself may cost quite a bit more.

But you're not an expert, so how do you know the price is fair? This is where it helps to establish a good, long-lasting relationship with a reputable service repair facility.  They know you, they know your vehicle and they value keeping you as a customer. A facility that doesn't care about repeat business may try to suggest more repairs than are needed or inflate their prices.  But those shops are unlikely to stay in business very long since their reputation gets around. 

If you've been taking your vehicles to the same shop for several years, you've had experience with them and know their policy on labor costs and parts prices.  At some point you may wonder if it's worth it to keep putting money into your vehicle, and if you know your service advisor, you have developed a trust for his or her advice. 

Keep this in mind, too.  Vehicle designers and engineers have made significant progress in things like powertrain technology and rust prevention.  That means today's vehicles are meant to last longer.  One study in a major consumer magazine shows that if you can keep your vehicle on the road for 200,000 miles/320,000 km, an average of 15 years, some vehicles can save you up to $30,000 or more. Investing in repairs can make a lot of sense. 

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

Move it or Lose It (Dormant Vehicles)

When it comes to your vehicle, driving it too much can cause some issues.  But what about not driving a vehicle enough? That has consequences as well.

Here are a few things that can happen if a vehicle isn't driven enough.  When the engine doesn't operate, the oil isn't lubricating. That means some mechanisms that need periodic lubrication aren't getting it.  And oil that sits around breaks down over time.  In fact, some experts say you should change oil more often if your vehicle sits in the driveway than if you drive it regularly. 

You've heard that expression, "Take it on the highway and blow out the engine.” Well, carbon buildup used to be a problem in older vehicles.  But the real culprit these days is moisture that builds up from combustion if your vehicle never gets hot enough to burn it off. That water vapor can mix with oil and cause sludge to form. There are many vehicle systems (battery, exhaust system, engine seals, etc.) that benefit from driving your vehicle at its optimal operating temperature for a while.

Spark plugs can deteriorate unless they are fired up.  The gas tank can rust from the inside if the metal is exposed from not having fuel in it.  Rodents and insects may see a sitting vehicle as a luxury hotel.  Brakes can rust after sitting around without being used.  Seals and gaskets can dry out.

One wise thing to do is check the operating manual. Some will spell out a maintenance schedule for vehicles that aren't driven regularly. 

One suggestion? Discuss your vehicle's maintenance with your service advisor. Let him or her know how often you drive the vehicle and what you use it for.  Then, you can come up with a maintenance schedule tailored for you, one that might not be covered in the owner's manual. 

If you do have a vehicle that's been sitting around for a long time, it may be wise to have it towed to your service facility rather than trying to drive it with brakes that may not work, spark plugs that may not fire reliably and other systems that may compromise your safety and those of others on the road. 

You may think it's great to have a low-mileage vehicle that you've barely driven, but a complicated, sophisticated machine such as a car, SUV or truck needs regular attention to keep it running safely… and reliably.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

No Strain, No Gain (The Basics of Oil Filters)

Ever wonder what one of the best things is to ever happen to your vehicle's engine?  It's the little thing that usually looks like a can, the oil filter.

Just like your kitchen sink strainer filters out errant particles of food from clogging your drain, the oil filter cleans out small particles that could cause your engine harm.

Your engine operates in a dirty, hot environment and gathers a lot of tiny contaminants like dirt, dust, little metal shards and unlucky bugs that get sucked in.  Get those things circulating in your engine and those little particles can cause friction, which starts wearing out those finely machined metal parts. 

You know how important it is to change your oil regularly.  It's vital that you change your oil filter at the same time to keep the oil as close to brand new as possible.

Most oil filters look like a metal can with some holes in the bottom.  Inside there are carefully chosen materials that can screen out the contaminants while at the same time allow the lubricating oil to pass through.  Early oil filters had steel wool, metal mesh or actual screens.  Then they tried fabric filters using material such as linen and cotton.  Finally, a less expensive disposable filter using paper and cellulose did the trick.

Cellulose or other synthetic media are used in most oil filters today.  Cellulose is inexpensive and effective.  Fibers filter out particulates and let the oil flow.  The other synthetic media have the ability to screen out even tinier particles while not significantly restricting the oil from getting through.  Engineers continue to work on even more advanced filter material.

Choosing the right oil filter is something our pros at Ed's Car Care Center can help you with  because there are a lot of them out there.  Factoring into that decision are your driving habits, how far you drive and the temperatures to which your engine will be subjected.  While some filters will cost more than others, they may be worth it to extend the life of your engine. 

But most important is remembering to come have your oil changed at Ed's Car Care Center regularly at the intervals recommended by the vehicle's manufacturer. Just like you wouldn't want to have a plumber come over to fix a clogged kitchen drain, you certainly wouldn't want to have to pay for major engine repairs if they could be prevented by regular oil and filter changes.


Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

Not Too Hot and Not Too Cold (Temperature Gauge)

You know your body temperature is supposed to be 98.6 degrees F, 37 degrees C.  Your vehicle has a normal temperature, too, and if you pay attention to it, that can save you some big headaches down the road.

Many vehicles have a temperature gauge on the dash that takes the temperature of the engine's coolant.  Some have a thermometer symbol, some read C-H (cold to hot). Many will have a red zone that shows when water temperature is getting into the danger zone.  Others are digital and have a red warning light that signals overheating.  And some vehicles have a light that goes on when the engine temperature is out of the normal range.

If your vehicle has a gauge, pay attention to it.  If you need help locating it, ask one of our Ed's Car Care Center experts to give you a quick explanation.  Chances are when the vehicle has been running for 15 minutes or more, the temperature gauge will settle into its own "normal" zone, often just below the midway point.  If you have a digital readout, remember what that "normal" temperature is.  Here's why.

At any point when you're driving, the temperature gauge is the quickest way to get a sense that the engine is running the way it should, a quick health checkup, as it were. Say you're on a 3-hour trip, glance at that gauge every hour or so.  It should always be in the same spot.  If it starts to move one way or the other, you may be able to catch a problem before it gets serious.

Pay special attention to it moving into the hot zone.  The needle on the gauge is the easiest and least distracting way to see an engine heating up, but on a digital gauge, start paying attention if the temperature reaches 240ºF/115ºC or more.

Remember, though, that just because the gauge reads "hot" doesn't mean your engine is on the verge of burning up.  It could be a bad sensor and the engine will be at a normal temperature.  But it also could be a failing water pump, coolant leak or thermostat.  By pulling off the road and observing your engine, it will give you a pretty good idea if it's running hot or not.

If the gauge is too "cold," it could be a broken gauge or thermostat sticking open.  Usually being in the cold range isn't as worrisome, but you should have it checked out since other systems may be affected.

Heat is one of a vehicle's worst enemies, especially when it comes from within.  Know your vehicle's normal temperature and keep an eye on it.


Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

The Part You've Never Seen (Flat Tires and Solutions)

They say your vehicle has one, but you've never seen it.  And you might not even know it if you stumbled on it accidentally.

We're talking about the jack, that tool that allows you to lift one corner of the vehicle up so someone can change a flat tire.

So you say you'd never try to change a flat anyway, so you don't care where it is.  But one day, you may find yourself in a spot where you're stranded with no cell service and you'll need to at least know the basics of what to do.

Well, here's the ironic part.  Many of today's vehicles don't even have jacks and spares!  Recently, manufacturers have been saving weight by supplying another solution for a flat tire, such as an inflator kit that has a tire sealant in it, or a small compressor.  If your vehicle has one of those, it's a good idea to get to know how to use it before you need to use it.  Hopefully you'll be able to call roadside assistance and they can take care of things, but circumstances may prevent help from coming for a long time. The next time you're here at Ed's Car Care Center for routine maintenance, ask one of our pros to show you the basics of your vehicle's flat tire tools.  Consider watching an online video, too; there are plenty out there and may be specific to your make and model.

Some vehicles have a space-saving spare, a smaller one that is meant to get you on the road long enough to find a place to have it repaired or replaced.  Those vehicles will also have a jack.  Then there are vehicles that have a full-size spare tire and a jack.  Again, you may prefer to call roadside assistance, but if no one is available or reachable (which is sometimes the case in a major storm), you may have to fix your own flat.

Some drivers do a "dry run" of changing a tire in their driveway during daylight hours so they at least know where the jack and spare are and how to use them.   Our service experts may be able to help you locate each part and give you some tips.  And again, there are many videos online that can show you the fundamentals of jacking your make and model of vehicle. 

Nobody relishes a flat tire.  You may be lucky and never have to change one.  But in this case, a little knowledge is better than no knowledge at all.  In the unlikely case you are stranded at the side of a highway at night in the middle of the rain with no cell service, you'll at least be one step ahead.


Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

The Daily Grind (Grinding Noise)

If your vehicle makes a grinding sound when you turn the steering wheel, it's speaking to you.  No, really, it is.  So listen to what it's saying and you could avoid a much more costly repair down the road.

A grinding sound coming from the front of your vehicle when you are turning can offer some very informative clues as to what's going on.  One cause could be that there's a problem with the mechanical linkage that enables you to turn the wheels.  Another is that the hydraulic system that makes turning the steering wheel easier may have its own problems. 

Think of it.  Hydraulic power steering has many components that need to work in tandem.  The power steering fluid may be too old and contaminated.  Or its level may be low. That may be caused by a leak somewhere in the system. A technician can check things over to find out exactly what's happening.

Other causes of grinding while turning can be problems with the suspension in the front.  You may have a failing CV (constant velocity) joint.  It could be your brakes are partially engaging while you are turning.  That metal-on-metal sound is never a sign that things are working just the way they're supposed to.

To a technician looking to pinpoint the problem with your vehicle, it's not a daily grind at all.  Experience and training will help her or him zero in on what's causing the noise and get you back on the road. Maybe you can enjoy your sound system more after that distracting background noise has disappeared!

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

The Key Won't Turn! (Ignition Problems)

You've just arrived at the store shopping and you're ready to head home.  You put your key in the ignition and… oh, no! The ignition won't turn! What do you do now?

Don't panic.  There are some things you can do to get going again.  The first thing to do is see if you have a locking steering wheel, an anti-theft feature that was introduced around 1970.  Sometimes it sticks.  Move the steering wheel side to side while you try to turn the key and you might be able to get it to release. 

Another thing to check is to see if your vehicle is in gear.  Most vehicles will only allow you to start the ignition if it's in park or neutral.  If you have an automatic transmission vehicle and it is in park, try jiggling the shift lever and try the key again.  Sometimes the safety mechanism doesn't properly make contact or gets a little sloppy. 

If both of these don't work, it could be your vehicle's battery is dead.  Some newer electronic systems require power so the key can turn. Others have alarm systems that detect if doors are open. 

Other issues that can cause key problems include something jammed in the lock cylinder.  Or some of the springs or pins inside may be stuck.  Consider that it may be the key itself.  Sometimes they get bent or simply wear out from the number of times they've been put in and taken out of the cylinder.

No matter what the cause, the first time this happens you should have your repair service facility check it out. That’s because if it happens once, it can happen again.  Even if you were able to get going again on your own, your ignition/key has warned you that something's wrong.  Have it checked out by a pro so you’re not locked into a bad situation.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

Such a Little Part (Climate Control Resistor)

You expect your heater/air conditioner to work like it should.  You have a control for temperature and one for fan speed.  You even have a control for what vents the air comes out of. 

Don't be surprised one day if your blower fan develops a mind of its own and starts going crazy.  Most of the time, you may find that it starts blowing at full speed, and nothing you do to try to control it does any good.  This is what may be happening.

Your blower motor has an electronic component called a resistor.  It does what its name says; it offers resistance.  When you want the fan to run more slowly, you turn the fan speed down.  That resistor accomplishes that by turning its resistance up.  When the resistor fails, the power has nothing to slow it and the fan speeds up. 

It's a small part and can fail due to age or corrosion.  It's usually not an expensive part, either, but it's often found in a location that's not that easy for the technician to get to.  That means labor costs will vary depending on the design of your vehicle. 

Occasionally, a faulty resistor can cause the blower motor not to work at all or only partially come on.  But other things can cause that as well, such as a faulty fan switch or vent control. 

This is where a technician's training comes in.  Special equipment can track down precisely where the issue is so you can be assured the correct part is being replaced.

It's just not pleasant when the blower motor isn't following orders.  Have your service facility check it out so you can be the blower's boss, like it should be. 

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

Power Failure (Broken Power Seat)

Know anyone who doesn't love a power seat in an SUV, a car, truck or van? They're convenient and precise in their adjustments.  But when they break, oh, what a pain.  Not only is it inconvenient, it may leave your seat position too close to the steering wheel or too far from the pedals.  This is a must-fix problem.

There are many things that cause a power seat to fail:

  • Seat controls.  These are either at the side of the seat or in the door.  Both are places that can be exposed to moisture or other contaminants.  When the controls stop working, they usually need to be replaced.
  • Seat motor.  Electric motors are what make a power seat move, and sometimes they fail.  Sometimes they just get worked to death and die of old age.  Replacement is the most common remedy.
  • Fuses. A power seat is, after all, powered by electricity and all vehicle power systems have fuses to protect them.  A technician can determine which fuse may have blown and replace it.  But it's also important to figure out what caused the fuse to blow and deal with that, too.
  • Wires.  There are wires under the seats that move when you move the seat.  Sometimes they get stretched, kinked or ripped.  In a power seat malfunction, it may be a wiring harness that needs to be replaced.
  • Gears.  They help the seat move and may need to be realigned or replaced.
  • Obstructions.  Yes, a piece of trash or a kid's toy has been known to jam up the works of a power seat. Taking them out of the mechanism may get your seat working again.

Most people pay extra to have power seats in a vehicle. So make sure you keep that convenient feature working. And don't forget that it's a safety issue, too.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

Your Vehicle is Talking to YOU (Service Warning Signs)

Your vehicle may be like that famous battery bunny, the one that just keeps going and going.  But while it may seem sometimes like you never need to take your vehicle in to be worked on, there are some things you should keep your eyes, ears and nose out for. They are warning you about something that needs attention at your vehicle service facility.

  • If a warning light is on, don't ignore it; do something about it.  There are warning lights for battery, oil, engine heat, tire pressure… you name it.  And the manufacturer put them there for a reason.  They're telling you something isn't normal. So when one goes on, have it checked out soon, especially the blinking Check Engine light.  The earlier you have any warning light issue diagnosed, the more likely you are to avoid a more serious problem.
  • If your vehicle is vibrating or shaking, it's not only annoying, it could signal trouble.  You can bet your vehicle didn't do that when it came out of the factory! If you can feel a vibration in the seat of your pants or shaking in the steering wheel, head on over to your service facility and have them diagnose what is causing it.
  • Smoke coming out of anywhere in your vehicle is a signal (smoke signal, get it?) that there may be a troubling issue.  Likewise if you can smell something burning (like oil), the nose knows there's something amiss.  Time to find out what.
  • If you aren't getting the distance you used to out of a tank of gas, it may not simply be your lead foot. A lot of vehicles will give you a digital readout of your latest mileage.  If your fuel economy takes a dip, take a trip over to your service facility.  You might have a sticky brake caliper… or it might be something as simple as your tires need more air.
  • Yes, you know the dreaded puddle of something under your vehicle can be a bad sign.  It could smell sweet, it could feel oily.  But it means something is leaking.  Go get it checked.  Sooner is better when it comes to locating the source of a leak.
  • If your brake pedal travels further than it used to while stopping, that could be compromising your ability to stop safely.  Also, if the brakes are making odd sounds, pulsating, grinding or squealing, they're screaming at you for attention.  Proper braking is a must for your safety and those drivers around you.

An old 80s TV show called "Knight Rider" featured a talking car.  You already have a vehicle that's telling you things all the time.  Give it a listen and it will keep you going safely down the road for many years to come.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

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