Fort Wayne Auto Repair

All IN pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome.

That is why Fort Wayne automotive service centers including Ed's Car Care Center have procedural standards for each service they perform. Ed's Car Care Center technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, IN service centers can assure a quality outcome. The job is done right every time and Fort Wayne customers leave happy with how their vehicle performs.

Each company trains its technicians to standards. The IN automotive industry as a whole is very committed to standards of excellence and encourages individual IN service center operators to apply them to every vehicle they service.

An example is how Ed's Car Care Center grades problems and communicates their recommendations. If your service advisor tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

They may suggest repair or replacement:

If the part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is recommended because the part has failed. If the pipe were rusted, corroded or weak but not leaking, the technician may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the Fort Wayne car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Fort Wayne service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

The IN automotive service industry and Ed's Car Care Center want the best for you and for you to keep coming back.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

One might say the most challenging part of being an automotive service technician at Ed's Car Care Center is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.

Let us at Ed's Car Care Center introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me; You come in to Ed's Car Care Center and your car is making a funny sound...

• Q: Where's the sound?
• A: Around the right front wheel.

• Q: What kind of sound?
• A: Kind of a clunk, clunk sound.

• Q: When do you hear the sound?
• A: When I turn and accelerate. 

• Q: Right and left? Forward and back?

Do you see where we're going? You're gathering additional information to help your technician at Ed's Car Care Center know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."

If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.

Ask us for details.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com